Shipping Policy
At Wuxing, we aim to provide a clear and reliable shipping experience for every customer. Each order is carefully prepared, packed, and shipped with attention to detail.
1. Do You Ship to My Country?
We currently ship to most countries and regions where reliable international delivery is available.
Due to shipping restrictions, customs limitations, or carrier service issues, some destinations may not be available at checkout.
If your country or region is not available during checkout, please contact us and we will confirm whether shipping can be arranged.
2. How Much Does Shipping Cost?
Shipping costs are calculated at checkout based on your shipping destination, order weight, package size, and available shipping method.
From time to time, we may offer free shipping promotions or free shipping over a certain order amount. The final shipping fee shown at checkout is the accurate shipping cost for your order.
Please note:
– Shipping fees are non-refundable once an order has been shipped.
– Customs duties, import taxes, VAT, or local handling fees are the responsibility of the customer unless otherwise stated.
– Shipping promotions may not apply to all products, sale items, or special offers.
3. How Long Will It Take for My Order to Arrive?
Total delivery time = order processing time + shipping time
This does not include customs delays, weekends, public holidays, weather delays, courier delays, or other unexpected circumstances.
Estimated time:
Order Processing: 2-5 business days
Standard Shipping: 7-20 business days
Express Shipping: 6-10 business days, if available at checkout
Delivery time may vary depending on your country, local customs clearance, carrier workload, and seasonal peak periods.
4. Incorrect Shipping Information
Please make sure your shipping address, phone number, and email address are correct before placing your order.
If you entered the wrong shipping address or contact information, please contact us as soon as possible after placing the order.
Once an order has been processed or shipped, we may not be able to change the shipping address or redirect the package.
Wuxing is not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete shipping information provided by the customer.
5. How Can I Track My Order?
Once your order has been shipped, tracking information will be added to your order when available.
You can track your order here:
Track Your Order
You may also receive tracking details by email after your order ships.
Please note that tracking information may take several days to update after the package is handed to the carrier, especially for international shipments.
6. Why Has My Tracking Information Not Updated Yet?
After a package is shipped, it may take time for the carrier to scan and update the tracking information.
For international orders, tracking updates may be delayed while the package is being transferred between facilities, awaiting customs clearance, or moving through international transit.
If your tracking has not updated for a few days, please allow additional time. This is common during international shipping and peak seasons.
7. What If My Package Does Not Arrive?
If your package has not arrived after a long delay, please contact us so we can help investigate the shipment.
If an order is confirmed lost by the carrier, we will review the situation and may offer a replacement, refund, or other suitable solution.
Please contact us with:
– Your order number
– Your shipping name
– Your tracking number, if available
– A brief description of the issue
8. Contact Us
If you have any questions about shipping, delivery, or tracking, please contact us:
Email: sales@wuxingbalance.com
Website: https://wuxingbalance.com